FAQ's
Frequently Asked Questions
Medicaid non-emergency medical transportation (NEMT) is an important benefit for beneficiaries who need a ride to and from medical services but have no means of transportation.
NEMT services are typically available for individuals who require assistance getting to and from non-emergency medical appointments, such as doctor visits, physical therapy sessions, dialysis treatments, and outpatient procedures.
To schedule a ride, you can contact our customer service team via phone, website, or email. Our representatives will assist you in booking the transportation according to your needs and schedule.
Yes, our drivers undergo specialized training to ensure they can safely assist passengers with various medical conditions or disabilities. They are trained in CPR, first aid, and proper handling techniques for mobility aids and medical equipment.
No, for the clients that have medicaid or medicare they will need to contact one of the transportation brokers, Verida or Modicare to schedule an appointment. We do accept private pay . Please contact us for more information concerning our private pay options.
We recommend scheduling rides as far in advance as possible to ensure availability, especially for recurring appointments. However, we also accommodate last-minute requests whenever possible, depending on our schedule and availability.